Thank you for
considering Data Recovery Labs for your needs!
Our evaluation
procedure gives you a full written engineers report
detailing the extent of the damage and the steps
necessary to recover your data. After your signed
approval of the report we will begin data recovery
efforts. If you choose not to continue after the
evaluation is completed, there is no charge unless you
would like your media returned to you.
To submit a job for standard data recovery follow
these steps-
Step 1:
Use the
following links to print the Authorization to Evaluate
form.
(This form gives us
your permission to access the media, provides you
with a confidentiality agreement, and coordinates
your evaluation schedule.)
PDF Version
(preferred) - This link
will produce the form you need in Adobe Acrobat
format.
HTML
Version - This link will
produce a printable web page version of the form
needed.
Step 2:
Include -
A.
Brief summary of the circumstances leading to the
current state of the defective media. (Your initial
call allows us to log a quick synopsis of your
situation, but as always more information provided
never hurts.)
B. Completed
Authorization to Evaluate
form.
C. If you are using a
non-standard or rare controller it may be necessary
to include the
controller in shipment. This will generally apply to
Novell or MFM clients only.
D. Payment arrangements. Company, Personal,
Cashiers Check, or Money Order as well as all major
Credit Cards are welcome. Purchase orders will only
be accepted from Government and Educational
Institutions (all terms NET DUE unless otherwise
approved). Wire Transfers are also acceptable.
Please contact your Customer Service Representative
for other arrangements if necessary.
Expedite Options are
Available -
Your
damaged media will be evaluated within 24 to 48
hours after check-in. Expedited evaluation (2 to 3
hours) is available at your option. Recovery
typically takes 3 to 5 days on standard systems. An
expedited recovery option will be presented
depending on the outcome of evaluation. You will
find the fees associated with expedite options
listed on the Authorization to Evaluate.
Step 3:
Packaging -
Pack
the media to be evaluated in an anti-static or ESD
bags, with foam blocks or bubble wrap. PLEASE DO
NOT USE 'POPCORN' FOR SHIPPING, (Popcorn packing
material tends to generate a static charge during
shipping, and does not protect your media).
DO NOT use Overnight Letter Envelopes or Soft Paks
to ship Hard Disks. The receiving address for our
offices is:
Data
Recovery Labs, Inc.
ATTN: EVALUATIONS
2045 Lawson Road
Clearwater, Florida 33763 |
